Get Wapadesk

Wapadesk Terms of Service

Status: second draft, 12 October 2026, prepared by the engineering agent for the owner's approval; points that need a solicitor are listed in docs/legal/review-2026-10-12.md. Bracketed items are the owner's decisions or details. Not in force until published.

These Terms are a contract between the business that creates a Wapadesk account (the "Clinic", "you") and Ege Digital Ltd, company number 15137795, registered office 24-26 Arcadia Avenue Fin009, London, United Kingdom, N3 2JU, trading as Wapadesk ("Wapadesk", "we"). By creating an account you accept these Terms and the Data Processing Agreement ("DPA"), which forms part of them. You confirm that you are contracting in the course of a business and that the person creating the account is authorised to bind the Clinic.

1. The service

Wapadesk is a website widget and a dashboard. The widget asks a visitor to your website a short set of questions you configure, saves the answers as a lead in your dashboard, and opens WhatsApp on the visitor's device with a pre-filled message containing those answers. The dashboard lets your staff see and work leads. Optional features include notification emails, reply templates, outgoing webhooks, a booking link to a third-party system and analytics.

Wapadesk is not affiliated with, endorsed by or connected to WhatsApp LLC or Meta Platforms, Inc. WhatsApp is a trade mark of its owner. Wapadesk does not read, send, deliver or store WhatsApp messages; whether a visitor sends the pre-filled message, and whether WhatsApp delivers it, is outside our control.

2. Account and licence

  1. One licence per website. A subscription licenses the widget on one website: a registrable domain together with its www, staging and other subdomains. You may add further websites to the same account from the Billing page; each is a further licence at the same price, charged pro rata until your renewal date. All websites of an account share one dashboard, team and lead list.
  2. Price. 89 GBP per website per year. Ege Digital Ltd is not registered for VAT, so no VAT is added to this price; an invoice is issued for every payment. Should we become VAT-registered, the price you pay will not change without the notice in section 8.
  3. Payment and renewal. Paid by card in advance through Stripe. The subscription renews automatically every year at the then-current price unless cancelled before the renewal date. We send a reminder email seven days before renewal. If a renewal payment fails we retry and email you; after seven days without payment the widget falls back to a plain WhatsApp link (section 6).
  4. Cancellation. You may cancel at any time from the Billing page. The service continues until the end of the paid year; no refund is due for the remaining period except under section 3.
  5. Complimentary licences. We may grant free licences for pilots or partners; they are subject to these Terms and may have an end date.

3. Money-back guarantee

Within 14 days of your first payment for a website you may request a full refund of that payment by email to hello@wapadesk.com, for any reason. We refund to the original payment method within 10 working days and the licence ends. This guarantee applies once per website and does not apply to renewals or to added websites after the first refund.

4. Your responsibilities

  1. Content and consent. You decide the questions the widget asks, the consent wording and the information you give your patients. You are responsible for their lawfulness, for having a privacy notice that covers the widget (we provide a paragraph you may use), for the lawful basis of your processing, including explicit consent for health information, and for keeping marketing consent separate from consent to be contacted about an enquiry.
  2. Acceptable use. You may use the service only for enquiries related to your business. You may not use it to collect data unrelated to that purpose, for unlawful, misleading or abusive content, to send unsolicited marketing, to probe or overload the service, or on websites that you do not control.
  3. Accounts. Keep sign-in details confidential, use the roles provided, remove staff who leave, and tell us promptly about any suspected unauthorised access.
  4. Installation. You install the widget on your website using the plugin or snippet we provide and are responsible for your website, its hosting and its other software.
  5. Third parties. Booking links to Semble, Pabau or any other system, webhooks you connect, and analytics tags you enable are your choice and are governed by those providers' terms. We are not responsible for their services.

5. Data protection

You are the controller and we are the processor of your lead data under the DPA. We process your account and billing data as a controller as described in the Wapadesk Privacy Notice. We keep patient data in the United Kingdom, keep it out of emails, and hide it from our support staff by default (DPA section 9).

6. When a subscription ends or lapses

The widget falls back to a plain WhatsApp link with your greeting so your website keeps working and no visitor is lost. The dashboard stays readable for 30 days so you can export every lead; after that your data is deleted as described in the DPA. You may export your leads at any time during the subscription.

7. Support

Technical support by email and WhatsApp is included: installation on WordPress or any other site, your first chat funnel and questions about leads, during UK business hours, for as long as you are a customer. Support may open your account to help you; patient data stays hidden unless revealed with a logged reason that is emailed to your account owner, and you can switch support access off in your dashboard.

8. Availability and changes

We aim for continuous availability but do not promise an uptime level. We may change the service and these Terms; we will tell you by email at least 30 days before a change that materially reduces the service or increases what you pay, and you may cancel before it takes effect. Changes required by law or to protect security may take effect sooner. We may suspend access if we reasonably believe the service is being misused or your account has been compromised, and we will tell you why.

9. Intellectual property

We own the service, its software, design and documentation, and you receive a non-exclusive, non-transferable licence to use them for the term. You own your content, your questions and your lead data; you grant us the licence needed to provide the service. You may not copy, modify, resell or reverse engineer the service except as the law allows. The widget shows a small "Powered by Wapadesk" line; [owner decision: whether and on what terms it can be removed].

10. Liability

  1. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law.
  2. Subject to that, our total liability to you under or in connection with these Terms, in contract, tort (including negligence) or otherwise, in any 12-month period is limited to the fees you paid to us in that period.
  3. We are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss; for the acts or omissions of WhatsApp, Meta, your website host or any third-party system you connect; or for a visitor's failure to send the pre-filled message.
  4. You indemnify us against claims arising from the content of your questions or consent wording, from your breach of section 4, or from your processing of lead data in breach of Data Protection Law.

11. General

  1. Term and termination. These Terms run from account creation until the last subscription ends. Either party may terminate for a material breach that is not remedied within 14 days of notice. Sections 5, 6, 9, 10 and 11 survive.
  2. Notices. By email: to you at your account owner's address; to us at hello@wapadesk.com.
  3. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  4. Assignment. You may not transfer your account without our consent; we may assign these Terms to a successor of our business with notice.
  5. Entire agreement. These Terms, the DPA and the Privacy Notice are the whole agreement and replace any earlier understanding. If any provision is unenforceable, the rest remains in force.
  6. Business customers. The service is offered to businesses only. The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 do not apply.
  7. Governing law and jurisdiction. The law of England and Wales governs these Terms; the courts of England and Wales have exclusive jurisdiction.
  8. Complaints. Write to hello@wapadesk.com; we respond within 5 working days.

12. Contact

Ege Digital Ltd, 24-26 Arcadia Avenue Fin009, London, United Kingdom, N3 2JU, company number 15137795. Email: hello@wapadesk.com. Not VAT-registered.